Enabling Island-Wide Water Resilience in Puerto Rico Using Flood IQ
“ The Digital Resilience and Response System (DRRS) is poised to significantly transform PRASA’s operative capabilities, empowering us to operate with resilience and efficiency in mind — improving our responsiveness to our customers even in the most challenging circumstances.”
PRASA Executive Director of Infrastructure
Key Facts
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Enabled island-wide operational coordination during hurricane events through a unified, real-time command platform.
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Integrated 7,700 sensors and 3,000+ assets across drinking water and wastewater systems into a single operational view.
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Delivered full visibility within five months, supporting stronger service continuity during Hurricane Ernesto.
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Connected SCADA, GIS, and predictive analytics to guide faster, data-driven response before and during storms.
Project Background
The Puerto Rico Aqueduct and Sewer Authority (PRASA) operates one of the largest and most complex water systems in the United States, serving more than three million residents across the island.
Following Hurricane Maria, widespread service outages exposed the challenges of managing a fragmented and aging system under extreme weather conditions. With hurricanes becoming more frequent and severe, PRASA needed a new approach to maintain service continuity and improve response during storm events.
Jacobs partnered with PRASA to implement a Digital Resiliency and Response System (DRRS), designed to unify system visibility and strengthen operational coordination across the island.
Project Objectives
The system was developed to:
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Create a single, real-time operational view across water and wastewater systems.
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Improve coordination of field crews and operational teams during storm events.
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Provide early warning of system risks and prioritize response actions.
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Maintain water service continuity during extreme weather.
Flood AI Capabilities Utilised
The Digital Resiliency and Response System brings together multiple Flood AI capabilities to support real-time response and coordination:
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Unified system visibility integrating SCADA, GIS, and sensor data into a single operational picture.
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AI-driven analytics to identify risks, prioritize alerts, and support decision-making during storms.
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Real-time dashboards enabling coordinated action across teams and regions.
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Predictive insights supporting preparation, response, and post-event recovery.
